If you’re a fan of Overwatch and frequently play on a Windows PC, encountering a General Error can be both frustrating and confusing. While Blizzard’s error messages often lack detail, the General Error typically indicates that something is preventing the game from launching or functioning correctly. Fortunately, there are multiple steps you can take to troubleshoot and fix this issue and get back into the battle as soon as possible.
What Is the Overwatch General Error?
The General Error usually shows a message that simply reads “General Error” or includes an error code starting with numbers like 0xE0070160. This is a vague indication that the game cannot operate correctly due to issues with system files, application conflicts, or Blizzards’ services. This type of error might stem from:
- Damaged or outdated game files
- Firewall or antivirus interference
- Corrupted system components
- Problems with the Battle.net launcher
Step-by-Step Guide to Fix the General Error
Before jumping into complex solutions, start with the basics. These steps are verified by the community and technical support teams alike for resolving the General Error in Overwatch on PC.
1. Restart Your System
It may sound simple, but a quick reboot can sometimes resolve temporary software glitches and clear background processes that might interfere with the game.
2. Run Overwatch as Administrator
Right-click on the Overwatch shortcut or executable file and select “Run as administrator”. This grants Overwatch the necessary permissions to run properly and can bypass certain system-level restrictions.
3. Update the Game and Battle.net Client
Ensure that both Overwatch and the Battle.net launcher are fully updated. Outdated versions can lead to compatibility errors.
4. Scan and Repair Game Files
Corrupted game files can easily trigger a General Error. Here’s how to fix them:
- Open the Battle.net client.
- Select Overwatch from your games list.
- Click on the gear icon next to the Play button and choose “Scan and Repair”.
- Follow the on-screen instructions and wait for the process to complete.
5. Disable Antivirus and Firewall Temporarily
Sometimes, antivirus software or your firewall may block Overwatch or its required services. To check if this is the cause:
- Temporarily disable your antivirus and firewall software.
- Launch Overwatch and see if the error persists.
- If the problem is resolved, add Overwatch and Battle.net to your antivirus exception list.
Note: Always re-enable your security software after testing.
6. Clear the Battle.net Cache
A corrupted cache can cause communication issues with Blizzard servers. To clear the cache:
- Close Battle.net and all Blizzard games.
- Press Windows + R, type
%ProgramData%, and press Enter. - Delete the folder named “Blizzard Entertainment”.
- Restart your computer and try launching Overwatch again.
Advanced Troubleshooting Options
If none of the above solutions work, try the following more advanced steps:
1. Update Your GPU Drivers
Outdated or incompatible graphics drivers can affect game performance and stability. Visit the NVIDIA, AMD, or Intel official websites to download the latest drivers for your GPU.
2. Perform a Clean Reinstallation
As a last resort, uninstall Overwatch and the Battle.net client completely. Remove any residual files from your directories before reinstalling the game. A clean installation can often solve deep-rooted issues that minor fixes can’t address.
3. Contact Blizzard Support
If you’ve gone through every possible fix and still encounter the General Error, it’s time to reach out to Blizzard Customer Support. Provide them with detailed information, logs, and try to include any error codes shown.
Prevention Tips
Once you resolve the issue, you’ll want to avoid it in the future. Here are a few tips:
- Keep your system and drivers updated
- Avoid third-party software conflicts
- Regularly scan and repair games using the Battle.net client
- Ensure that Overwatch has appropriate permissions and firewall exceptions
Conclusion
The Overwatch General Error can be daunting due to its lack of specific information. However, by following the steps above with careful attention and patience, most users can resolve the issue on their own. Always ensure your system is well-maintained and your software is up to date to minimize future problems. Knowing how to handle such errors empowers you to maintain a smooth gaming experience and enjoy Overwatch without interruptions.
